Support in various formats is readily available to E & D Trading customers in need of product assistance. For more advanced questions, contact Helpdesk, Chat or call technical support.
Should a product be found to be defective within 30 days from the date of purchase, you are entitled to a new unit. You must always have a Helpdesk case to verify that the unit is authorized for a 30-day replacement. Customer Service will then replace the faulty unit with a new unit.
Warranty replacement and repair*
Should a product be found to be defective within the warranty period, it is defined as an RMA (Return Material Authorization) claim. This entitles you to have the unit either repaired or replaced. You must always have a Helpdesk case to verify that the unit is authorized for RMA. Tech Support will test and repair the unit. If it is not repairable, it will be replaced with a refurbished unit. Vandalized or Liquid damage units void warranty.
Out of Warranty and repair*
If you have a broken unit that is out of the warranty period, you are welcome to contact Helpdesk for troubleshooting. Out of Warranty products will be handled at E & D Trading discretion.* To determine a product's warranty, you may need to send a proof of purchase to the technical support engineer who will assist you. If the product is determined to be defective, an RMA will be issued and you will be advised how to return the product with the RMA number clearly marked on the outside of the package.