Pyramid Apex & Platinum Bill Acceptor Error Codes: What the LED Flash Codes Mean
E&D Trading · Oct 13, 2026
From the E&D Trading technical team: this guide covers Pyramid Apex & Platinum Bill Acceptor Error Codes: What the LED Flash Codes Mean. E&D Trading has supplied bill acceptors and parts to the amusement and vending industry for 30 years — call 877-922-6707 if you need help choosing the right part.
Pyramid bill acceptors report faults with LED flash codes. The Apex 5000/7000 series flashes its front bezel lights, and the Platinum series uses a multicolor LED on the back of the unit. Choose your model, then the flash pattern you see, and the lookup shows the error and the fix. Codes are transcribed from Pyramid Technologies' official manuals.
Find your Pyramid error code
Contents
- Apex 5000/7000 lookup · Apex table
- Platinum lookup · Platinum table
- How to read the codes
- Parts and repair
How to read the codes
- Find the model number on the label (Apex numbers start with 5 or 7, e.g. 7400-UB1; Platinum numbers start with PT1).
- Apex: with power on, press and hold the diagnostic button at the left rear for 1-5 seconds, then release. Count the bezel flashes between the 3-second pauses.
- Platinum: look at the multicolor LED on the back. Note the colour and whether it is solid, flashing or flashing rapidly. Solid green means OK.
All codes
Pyramid Apex 5000 / 7000 Series
Where to look: Front bezel LEDs (press the diagnostic button at the left rear for 1-5 seconds to show the code). Holding the diagnostic button longer than 10 seconds enters Configuration Mode; cycle power to back out. Diagnostic mode exits on its own after 30 seconds.
| LED / flashes | Meaning | Fix |
|---|---|---|
| LEDs always off | The acceptor has no power | Check that power has been applied. |
| LEDs always on | No error exists - acceptor is OK | None. |
| 1 flash | Something is in the bill path | Remove the cassette and lower transport to inspect for foreign objects. Clean if necessary. |
| 2 flashes | Something is obstructing the stacker | Remove the cassette and lower transport to inspect for foreign objects. Clean if necessary. |
| 3 flashes | The cassette is full of currency | Remove the cassette and empty it. |
| 4 flashes | The cassette has been removed | Replace the cassette. |
| 5 flashes | The acceptor is defective | Replace the acceptor, or send it in for repair. |
| 6 flashes | The acceptor is not enabled | Verify that the host (game, kiosk or vending controller) has enabled the acceptor. |
| 10 flashes | Configuration Mode has been entered | Insert the configuration card, or cycle power to the acceptor to exit this mode. |
| Rapid flashing | Stringing attempt detected, or the optical anti-stringing sensor is dirty | Remove the lower transport and clean the anti-stringing sensor openings (about 1/2 in. behind the white rollers, far left and right of the bill path). Clean all sensors on the upper and lower bill path, reinstall the lower transport and cycle power. |
Source: Pyramid Apex Series User Manual, Front Bezel Lighting Flash Codes (p.9)
Pyramid Platinum Series
Where to look: Multicolor diagnostic LED at the rear of the unit. The Platinum manual lists the meaning of each LED state but no corrective actions. Fixes marked 'Suggested' are general service checks, not from the manual. The Platinum has no DIP switches or config cards; it is set up by PC or USB drive.
| LED / flashes | Meaning | Fix |
|---|---|---|
| Off | No power | Suggested: check the harness and power supply voltage. |
| Solid green | No error - ready to go | None. |
| Solid white | Critical error | Suggested: cycle power; if it returns, send the unit in for repair. |
| Red flash | Acceptor/stacker jam or punch failure | Suggested: remove the cashbox, clear the bill path and stacker, and clean. |
| Green flash | Cashbox full | Suggested: empty the cashbox. |
| Purple flash | Cashbox missing | Suggested: install or re-seat the cashbox. |
| White flash | Motor failure | Suggested: clear any obstruction and cycle power; if it returns, send in for repair. |
| Yellow flash | Disabled by host | Suggested: verify the host has enabled the acceptor and the interface mode matches the host. |
| Blue rapid flash | OAS (optical anti-stringing) lockup | Suggested: clear the bill path, clean the optical sensors and cycle power. |
| Red rapid flash | Brownout / low voltage | Suggested: check supply voltage and harness connections. |
| USB: red rapid flash | Error (USB drive inserted) | Per the Pyramid firmware-update instructions: remove the USB drive, re-insert it and try again. |
| USB: white rapid flash | AutoRun started | None - wait. |
| USB: green rapid flash, bezel 1 flash | Flash update with .ptix file on the drive | None - wait for the unit to reset. |
| USB: blue rapid flash, bezel 2 flashes | Configuration update with .plat file (file name must contain "active") | None - wait. |
| USB: purple rapid flash, bezel 3 flashes | Export all diagnostics data to drive | None - wait. |
| Alternating red and blue rapid flash | Downloading firmware - unit is in bootloader mode | DO NOT REMOVE POWER. If this persists more than a few minutes, update the unit with the PlatinumTools PC application. |
Source: Pyramid Platinum Installation/Operation Manual Rev C, Diagnostic LEDs (p.11)
Parts and repair
Shop Apex 7400-UB1, Apex 7600-UB1, Apex 7400-UB4 MDB and Platinum PT1-LB1 12V acceptors, plus the 05AA0026 USB flash cable and 05AA0029 harness. If the code comes back after the corrective action, the unit may need parts or a bench repair. Call 877-922-6707 or use the chat on this page.
Need help? Call E&D Trading at 877-922-6707 or email orders@endtrading.com. Most parts mentioned here ship from our Hollywood, FL warehouse.